To report or inquire about late or missing mail items (EMS items, parcels or letters), please contact the express courrier or postal operator used in the country of origin directly,or ask the sender to contact them directly.

The UPU is an intergovernmental organization that sets international rules for the exchange of mail across borders. It does not intervene in domestic postal affairs and therefore cannot handle requests from individuals about missing or delayed EMS items, parcels or letters.

To access the password-protected sections of the website or documents you need to request a password by filling out and submitting this form.

The UPU's International Bureau will examine your request and, if eligible, you will be given a login and password.

Please contact our service with your old login and password details and ask them to reactivate your account.

Access to this data is normally reserved to officials and experts of postal administrations and the restricted postal unions.

Consult the Searching for postcodes page.

Consult our postal addressing systems page.

Other queries regarding postcodes, correct addressing or addressing structures can be sent to postcode@upu.int.

Consult the FAQs on IRCs.

Any queries regarding stamps and philately should be adressed to philately@upu.int.

If you have a query about restrictions on the mailing of items to, from or via a particular country, please consult the list of prohibited articles.

To purchase or subscribe to a publication, please complete this order form and send it by fax to: +41 31 350 37 11.

More information about the Universal Postal Union (UPU), its history, role and activities, is available in "The UPU at a glance".