Methodology for the UPU certification

UPU quality of service certification system for 2018–2020 – Methodology 2018

The UPU quality management certification system was developed in line with Beijing Congress resolution
C 20/1999. It was launched worldwide in 2003, on the basis of a methodology and two questionnaires. The original goal was to raise designated operators' awareness of quality management issues in order to improve postal services. The methodology was revised in 2005, 2007, 2010 and 2014.

In 2018, the Postal Operations Council adopted a new certification methodology, whose principal aim is to evaluate not only the extent to which quality management procedures are applied in postal enterprise structures, but also the way in which postal operations are organized and carried out, as this forms the basis for the ongoing improvement of the international postal network.