2014 UPU E-Commerce Forum Programme (Thursday, 27 March 2014)

DAY TWO "OPERATIONS DAY"

Opening
 Moderators
EPFL, Prof. Matthias FINGER
EPFL, Bernhard BUKOVC
09:00–09:15Welcome
 Postal Operations Council, Masahiko METOKI, Chairman
09:15–10:00Assessing Day 1 and roadmap Day 2
 POC E-Commerce Group (C4), Alex DO NASCIMENTO, Chair
Universal Postal Union, Paul DONOHOE, Programme Manager, E-Services and E-Commerce
Product Development and Delivery - Validation of customer needs and deliverables
10:00–11:00Discussion
 Committee on Physical Services, Marc PAINGT and Terry DUNN, Co-Chairs
Products Strategy and Integration Group, Chris POWELL, Chair
11:00–11:30Coffee break
Supply Chain Integration - Airlines-Customs-Posts on security, regulations, partnerships and EDI exchanges
11:30–12:30Discussion
 Committee on Supply Chain Integration, Jean-Paul FORCEVILLE, Chair
Postal Security Action Group, Daniel CORTEZ, Postal Security Expert
IATA, Christian PIAGET, Manager Cargo Customs and Claims
WCO, Georges CANTONE, Technical Attaché, Procedures and Facilitation
12:30–14:00Lunch
E-Commerce platforms and interoperability - .post and business applications for cross-border shopping
14:00–15:00Discussion
 Committee on E-Services, Giovanni BRARDINONI and Gregory SUN, Co-Chairs
.post Group, Mark FARDELLI, Chair
Growing the market – facilitating business and partnerships
15:00–16:00Discussion
 Committee on Market Development, Mike COPE, Chair
Micro, small and medium enterprises Group, Rose-Mary ANTUNES, Chair
Consultative Committee, Marcela MARON, Chair
16:00–16:30Coffee break
Trust in online payment solutions - Facilitating e-commerce transactions
16:30–17:00Discussion
 Committee on Postal Financial Services, Sergey DUKELSKIY, Chair
MasterCard Inc., Alessandra GRASSI, Prepaid Product Development, Europe
Conclusions
17:15–18:00Outcomes
 Postal Operations Council, Masahiko METOKI, Chair
E-Commerce Group, Alex DO NASCIMENTO, Chair
Universal Postal Union, Paul DONOHOE, Programme Manager, E-Services and E-Commerce
 Closing remarks
 Universal Postal Union, Bishar A. HUSSEIN, Director General