2014 UPU E-Commerce Forum Programme (Wednesday, 26 March 2014)

DAY ONE "MARKET DAY"

08:00–08:30Registration
Opening
 Moderators
Al Jazeera News, David FOSTER
South African Post Office, Andrew NONGOGO
08:30–10:15Opening
 Welcome:Universal Postal Union (UPU), Bishar A. HUSSEIN, Director GeneralKeynote speakers:World Customs Organization (WCO), Kunio MIKURIYA, Secretary General
International Telecommunications Union (ITU), Hamadoun I. TOURÉ, Secretary General
United Nations Conference on Trade and Development (UNCTAD), Mukhisa KITUYI, Secretary General
10:15–10:45Coffee break
The Global E-Commerce Market
10:45–12:30Global perspectives, trends and developments
 USPS Office of the Inspector General, Tammy WHITCOMB, Deputy Inspector General
Universal Postal Union, José ANSÓN, Economist
Universal Postal Union, Paul DONOHOE, Programme Manager, E-Services and E-Commerce
 Challenges and opportunities for postal industry workers
 UNI Global Union, Philip JENNINGS, Secretary General
 Regional uniqueness and inclusion
 PostEurop, Botond SZEBENY, Secretary General
Pan African Postal Union (PAPU), Vincent MANDHLA NCUBE, E-services Committee
Postal Union of the Americas, Spain and Portugal (PUASP), Marcelo QUINTEROS, Operations Manager
Nordic Postal Union (NPU), Troels THOMSEN, Head Corporate International Relations, PostNord
12:30–13:45Lunch hosted by Brazilian Post
Customers and merchants – Meeting The Challenges
13:45–15:00What consumers expect from e-tailers and the delivery industry?
 Copenhagen Economics, Henrik BALLEBYE OKHOLM, Partner and Director
European Multichannel and Online Trade Association (EMOTA), Susanne CZECH, Secretary General
Camara-e.net (E-Commerce chamber Brazil), Paulo KULIKOVSKY, Vice-President
French Federation for e-commerce and distance selling (FEVAD), François MOMBOISSE, President
15:00–16:00What e-tailers expect from the postal industry?
 Alibaba.com, John WILLIAM SPELICH, VP International Corporate Affairs
Rakuten.com, Hiroshi ETANI, CEO and President Director, Rakuten Logistics, Inc.
Konga.com, Sim SHAGAYA, Chief Executive Officer
Etsy.com, Eric FIXLER, Director of Shipping Programs
16:00–16:30Coffee break
The UPU framework and postal response
16:30–18:00How Posts are meeting the needs of merchants and consumers
 PostNL, Jan SERTONS, Director International Relations
Russian Post, Veronika BAGDANOVICH, Head of International Mail Department
Australia Post, Mike COPE, Head of Global Development
 A UPU response to merchants and customers
 Postal Operations Council, Terry DUNN, Co-Chair, Committee on Physical Services
Postal Operations Council, Chris POWELL, Chair, Products Strategy and Integration Group
Postal Operations Council, Giovanni Brardinoni, Chair, Telematics Cooperative
Postal Operations Council, Alex DO NASCIMENTO, Chair, E-Commerce Group
Conclusions
18:00–18:30Universal Postal Union, Pascal CLIVAZ, Deputy Director General
Universal Postal Union, Wendy EITAN, Coordinator, Product Strategy, Integration and Economics
Universal Postal Union, Paul DONOHOE, Programme Manager, E-Services and E-Commerce