About e-commerce


While the traditional letter mail still remains an important income source for the postal operators, the E-commerce takes the place of one of the main drivers for the delivery business in the postal sector filling the gap caused by the letter volumes decline.

Between 2011 and 2014, global deliveries of small packets and parcels by Posts worldwide increased by some 48% to reach some 357 million items. In Asia and Oceania, where there are some reported 460 million online shoppers, the share of related exports rose from 25.5 to 32.9 per cent during the same period, while its share of imports rose to 23.9 from 15 per cent.

Global B2C E-commerce is valued at about $1.2 trillion. While considerably smaller than business-to-business (B2B) e-commerce, valued at more than $15 trillion, this segment is growing faster, especially in Asia and Africa. This area also offers high potential for growth of e-commerce in developing countries.

The E-commerce has been in focus of the UPU working groups for many years. In the six months until October 2014 the UPU and its member countries have created a raft of measures to better harness the growth in e-commerce under ECOMPRO, a new integrated global framework, in record time.


UPU E-commerce Forum 2014

The UPU E-Commerce Forum, held on 26 and 27 March 2014 in Berne, highlighted that e-commerce provides growth potential for the postal industry and that customers require access to simple, affordable and reliable international postal services. However, there are many barriers to the growth of cross-border e-commerce, such as complexity of the postal product offering, lack of adequate infrastructure support, and outdated and inefficient postal–customs–transport processes.

The forum strongly recommended that the UPU members should be aiming for a truly integrated postal product and integrated network to meet the modern-day needs of customers. The global postal network is a network of networks, and the UPU is the glue that binds them together. E-commerce represents the new business for that network, and it is vital that we act quickly to meet these new needs.

UPU E-commerce Guide

Postal product development, business models and integration aimed to the E-commerce market is one of the main subjects of the E-commerce Group. The UPU E-commerce Guide is one of group's deliverables to support designated operators and government in the development of postal solutions in areas of collaborative product development, supply-chain integration, E-commerce strategies (local, regional and global), partnerships, business strategies and the E-commerce process.

Developing the UPU E-commerce Guide required cooperation between numerous groups of the UPU as the E-commerce value chain expands over all three, electronic, financial and physical dimensions of postal networks.

UPU E-Commerce Programme – ECOMPRO

The E-commerce Group has also worked intensively in the construction and activities of the UPU E-Commerce Program (ECOMPRO). This program charges the POC to accelerate action to develop e-commerce through the UPU's international postal network, working within the existing POC structure and bodies in an integrated view, in order to facilitate the integrated coordination of E-commerce related activities within the POC.

Frequently asked questions about the UPU E-Commerce Programme (ECOMPRO).

UPU Cloud Solutions for E-commerce

  • .post philately webshop.
  • Global Track and Trace.
  • Customs Declaration System.