e-commerce publications

The digital economy and digital postal activities – a global panorama

This 2019 flagship publication builds on the experience and knowledge gained from conducting two previous studies on digital postal activities and looks further into the development issues in the digital economy.
The report provides guidance and policy advice to member countries on provision of digital postal services by conducting an in-depth study on various aspects of the digital transformation and policy changes in member countries.

Measuring postal e-services development - A global perspective

The present report is recommended to policymakers, leading directors of postal operators and analysts considering the impact that postal e-services can make in the post-2015 era. It is the outcome of a collective effort to shed light on the digital transformation of postal operators worldwide – an effort that goes far beyond the authors' own contributions.

Boosting e-commerce: a how-to guide for postal operators

The UPU E-Commerce Guide is a set of practical recommendations for UPU members to consider in the development of their own e-commerce capabilities and services for domestic, regional and cross-border markets.