About electronic services

Posts worldwide are using new technologies to improve existing services, develop new ones, and improve the delivery of mail, parcel, express and financial services. These improvements help Posts meet customers’ evolving needs.

Over the past 20 years, great strides have been made in using new technologies to improve postal services as well as increase trust in online postal transactions. 

55 postal e-services

According to a first-of-its-kind study published in 2011, the UPU has identified 55 different types of postal e-services currently offered worldwide. The study also measures their state of development, providing an insightful look at regional and sector trends and identifying factors that facilitate or obstruct the development of such services.

Moreover, 70 per cent of Posts believe postal e-services are strategically important for the future. The development of postal e-services are an important part of the UPU’s world postal strategy, a four-year roadmap defining future goals for the global postal sector. 

Against this context, the UPU is helping its member countries and their designated operators prepare for the future by developing policies and strategies for expanding existing postal services or developing new ones. These include services such as hybrid mail, postal registered e-mail, electronic postal certification marks, e-identity and e-shopping portals. 

.post platform

The UPU is also overseeing a major strategic project to build a secure .post platform using the top-level sponsored domain name it obtained from the Internet Corporation for Assigned Names and Numbers (ICANN) in 2009.