Global Panorama on Postal Financial Inclusion 2016

The Global Panorama on Postal Financial Inclusion 2016 is the second opus of the UPU's flagship publication on the contribution of postal networks to financial inclusion.

The study reveals that 91% of Posts worldwide offer some form of financial services, either on their own or in partnership with other financial institutions. A total of 1.5 billion people globally – or 28% of the world's adult population – access services such as remittances, government payments, insurance, current accounts, savings, or loans, through a postal channel. Among these, 1 billion people hold a current or savings account with a Post.

A call for action: the necessity to digitize

Posts own one of the largest physical networks in the world with 661,000 post offices worldwide – and an additional 1.4 million postmen going door-to-door daily – i.e. a potential of 2 million contact points. To be able to sustainably cater to the needs of excluded, low-income populations, however, Posts need to provide financial services at scale… and at minimal costs. Clients also have evolving needs and want to be able to use their financial services everywhere, at any time. Posts are therefore at a turning point: they need to adapt in order to remain relevant as providers of sustainable and inclusive financial products. They need to digitize their financial services, making them available on multiple delivery channels (mobile, card, Internet, ATMs, etc.), in addition to their physical post offices.

The Global Panorama on Postal Financial Inclusion 2016, using data provided by 161 postal operators, puts forward the different business models that have been adopted to deploy digital financial services and calls postal operators that have not fully digitized their operations to do so urgently, or risk being completely marginalized as financial service providers. In addition, the study presents the various models adopted by the 52 Posts worldwide that have already started offering their financial services through a mobile platform.

Global Panorama on Postal Financial Inclusion 2016

This study, released at the occasion of the Istanbul Congress, presents the current status of postal financial inclusion at the global level. It shows the key role postal networks can play to advance financial inclusion and highlights the importance for postal stakeholders to commit to the digitization of their financial services.