2014 UPU Postal Financial Services Forum Programme (Friday, 28 March 2014)

08:00–08:30Registration
High level opening
 Moderators
IFAD, Pedro DE VASCONCELOS
La Poste S.A. - Gabon, Alfred MABIKA MOUYAMA
09:00–09:15Opening
 Opening address:Universal Postal Union, Bishar A. HUSSEIN, Director General
Session 1: The global payment services market
09:15–10:45Over 230 million migrants work and live abroad. According to the World Bank, remittance flows worldwide generated some 550 billion USD in 2013, and it is estimated that this figure could reach 700 billion USD by 2016.
What are the challenges of this growing market, and how will it impact on Posts and payment services providers in general?
 International Association of Money Transfer Networks (IAMTN), Mohit DAVAR, Chairman,
Veronica STUDSGAARD, Chief Executive Officer
USPS Office of Inspector General, Tammy WHITCOMB, Deputy Inspector General
Universal Postal Union, José ANSÓN, Economist
Unión Postal de las Américas, España y Portugal (UPAEP), Marcelo QUINTEROS, Back-office Operations Centre Manager
Department of Posts - India, Shri VASUMITRA, Chief Postmaster General (Delhi Circle)
Session 2: Postal financial services: what do consumers want?
11:00–12:30Awareness of the growing payment services market has led to increased competition between providers and pushed various new players to provide innovative services, with new technologies being applied and new trends emerging in different regions.
What do consumers expect of Posts and the delivery industry with regard to the provision of financial services linked to remittances and the use of new technologies?
 Postal Corporation of Kenya, Enock O. KINARA , Postmaster General
PostFinance, Switzerland, Daniel KREBS, Head Product Management Payment Solutions, Member of the Senior Management PostFinance Ltd, Berne
Master Card, Matthew LANFORD, Vice President/Senior Business Leader, Head of Prepaid Europe
Eurogiro A/S, Soren ROSE, CMO/CCO
Azerpost, Limited Liability Company (LLC), Nazim SULEYMANOV, Deputy Director General
Session 3: Development strategy with partners: network extension
14:00–15:30Posts have a vast network comprising over 660,000 post offices, which is unique in terms of penetration into rural areas.
This session will look at the various needs of partners and postal operators and how new partners can connect to the UPU worldwide electronic postal payment network?
 IFAD, Pedro DE VASCONCELOS, Manager of the Financing Facility for Remittances (International Fund for Agricultural Development)
La Banque Postale - France, Ms Sylvie SOLIGNAC, Responsable du département international
World Savings Banks Institute aisbl (WSBI) / European Savings Banks Group aisbl (ESBG), Ian A. RADCLIFFE, Director
Postal Technology Center, UPU International Bureau, Harald WEYERICH, Director
Session 4: Development strategy with partners: new services and products
15:45–17:45A discussion around whether Posts should create new products and services (e-wallet, mobile payment solutions, etc.) by themselves or in cooperation with partners.
 Empresa Brasileira de Correios e Telégrafos, Luzineth MESQUITA, Head of Finances and Postal Bank Department
Poste Italiane, Walter PINCI, Head of Payment Systems in BancoPosta and Board member of MasterCard
La Poste Tunisienne, Zouheir ELLOUMI, Director of Poste Finance and Chair of the POC Committee 5 "Products and Services Development" Group
International Telecommunication Union, Christopher CLARK, Head, Partnerships and Resource Mobilization
Postal Financial Services, UPU International Bureau, Sergey NANBA, Coordinator
Session 5: Conclusions and closing remarks
17:45–18:00Conclusions
 Universal Postal Union, Pascal CLIVAZ, Deputy Director General
Postal Operations Council, Masahiko METOKI, Chairman and Japan Post Vice-president