About Global Monitoring System

Quality can be improved only if measured. The Global Monitoring System is a state-of-the-art measurement system managed by the UPU International Bureau.

Its primary objective is to provide each participant with accurate, high-quality operational results. This information can be used to determine UPU terminal dues remuneration, according to a performance bonus system established within the UPU, and to contribute to informed decisions on operational and quality improvement.

How does GMS work?

External panelists to the Post exchange test items for the participating countries.

The test items, containing a radio frequency identification (RFID) transponder, are read by RFID antennae installed at operational facilities where the postal traffic is received and processed. This process generates the main portion of information required to determine the quality of service.

A reporting system called GMS Statistical System for Analysis and Reports (GMS STAR) has been put into place for the provision of the above information. Thanks to this newly developed IT platform and industry open-standard RFID technology, GMS is very affordable.

How to join GMS?

GMS is open to all UPU members, including those taking part in UPU continuous testing, that wish take a step forward in monitoring their quality of service and operations on the basis of a state-of-the-art measurement system.

An application form can be found under "Key documents". Once it has been filled out and sent to the UPU International Bureau, a contact will be made to initiate the practical arrangements for installing GMS.

UPU member countries needing help to finance their participation costs are eligible for funding from a Quality of Service Fund (QSF) Global Project that will be prepared on their behalf by the International Bureau.

Find out more about the Global Monitoring System by viewing this short video.

Force Majeure

When a designated operator has experienced an event or occurrence that is considered Force majeure, it must inform the International Bureau according to a specific process whose details are provided in the heading “Force Majeure” opposite.