Parcels publications

Monthly Parcels Measurement Reports

The purpose of the reports is to provide a tool that will assist postal operators in reviewing their performance and identify the areas on which to focus their efforts to make changes and provide international customers with better service. Postal operators are strongly recommended to use these...

Internet Based Inquiry System for parcels

Update January 2012. The operational procedures of the common Internet-based Inquiry System (IBIS) for parcels enable DOs to apply procedures relating to the handling of customer inquiries and liability and to introduce new procedures for treating inquiries relating to cash-on-delivery (COD) and...

Designated Operators which exchange EMJ and EMK events

The purpose of this report is to assist Designated Operators (DOs) with the implementation of the 2011 POC decision to award an additional remuneration of 0.40 SDR per item for DOs handling parcels in open transit if they transmit EMJ and EMK events.