Validation of delivery standards for parcels

Parcels delivery standards validation handbook for designated operators

In 2012, the 25th Congress approved a programme of activities to improve the quality of service for parcels, including the process of establishing validated standards for each designated operator. This will enable designated operators to access delivery performance reports and evaluate their delivery performance against the delivery standards they promise to customers and partners. For those whose delivery standards have not been validated, the annex 1 of this handbook must be duly completed, signed and sent by email to parcels(at) so that the process of validating delivery standards can start.