Postal financial services key documents

Postal Payment Services Agreement

Decisions of the 2016 - Istanbul Congress.

Postal Payment Services Regulations

Final Protocol.

Quality of Service Standards

The Postal Operations Council, the International Bureau of the Universal Postal Union and the PosTransfer Group have developed the quality of service standards for electronic postal payment orders, which are applicable to the entire worldwide electronic postal payment network (WEPPN). It includes the minimum requirements and measurements.

Trademark license agreement

This standardized agreement was prepared for the licensing of the UPU collective trademark, comprising the governing principles defined in accordance with the relevant legal requirements.

Multilateral Agreement

The Multilateral Agreement for Electronic Postal Payment Services governs the exchange of electronic postal payment services between its signatory parties (no need to negotiate bilateral agreements) and enables the execution of electronic postal payment orders in accordance with the Postal Payment Services Agreement and its Regulations. The document also provides guidelines for other bilateral agreements.

Operational Guide

The document serves as a guide to support designated operators in creating and initializing Postal Payment Services (PPS), being also a reference document to help designated operators (DOs) improve/professionalize their PPS operations.