Financial services during COVID-19

Social payments

South Africa

South Africa Post Office Unveils Cashless ATM for Sassa Social Grants. The South African Post Office (SAPO) has commenced the process of rolling out cashless ATMs that will serve as additional payment points for the payment of the South African Social Security Agency (SASSA) grants.


Anticipation of April pension payments. The distribution of pension payments was anticipated by 2 days to ease pensioners in cashing them in.


Anticipation of May pension payments. The distribution of pension payments was anticipated by 3 days to ease pensioners in cashing them in. CTT is also providing home delivery of the pension payments to pensioners on demand.


Home delivery of over 100k pension payments (out of 367K). CTT is delivering over 100 thousand pensions at the pensioners' door step.


Tunisian Post is limiting the collection of pensions by seniors of 75-79, and 80+ to specific dates, in order to avoid too many customers in post offices on one day. Those in retirement homes will have pension payments delivered directly to them.


An Post will shift to providing welfare payments every 2 weeks (instead of weekly) to reduce the need for customers to leave their home.


Pakistan Post will deliver pensions for retirees to their doorstep. This reduces exposure, and is convenient when banks and transport may be closed.

Remittances and access to cash


Extended opening hours of post offices for collection of pensions. In parallel to the anticipation of pension payment distribution CTT also extended the post office opening hours to facilitate elder people to cash-in their money. Over three hundred thousand pensioners are directly impacted.


Egypt Post has increased their ATM machine withdrawal limit to LE10,000 to prevent overcrowding in post offices and to encourage people to use ATMs more.


"UKRPOSHTA" will deliver money transfers free of charge during the quarantine. Ukrposhta waived commission for home delivery of money transfers.

United Kingdom of Great Britain and Northern Ireland

Royal Mail have extended an existing service, allowing a trusted friend or volunteer to withdraw cash at any post office (and potentially banks, building societies and credit unions) using a single-use voucher. This allows vulnerable people who are self-isolating to maintain access to cash without having to hand over a debit card and PIN to somebody else.

Banking services


Poste Italiane has enabled holders of BancoPosta accounts, savings accounts or Postepay Evolution to request the pension credit for free.


India Post delivers Rs 412cr cash in doorstep banking revolution. Between March 24 and April 23, post offices across India delivered Rs 412 crore in over 21 lakh of transactions, mostly in rural and unbanked areas.