About Quality of Service Fund

The Quality of Service Fund (QSF) was set up in 2001 following a decision of the 22nd Congress in Beijing in 1999. The Fund finances projects aimed at improving the quality of inbound letter-mail flows, making national postal services and international mail flows more speedy, reliable and secure.

Celebrating its 10th anniversary in 2011, the QSF has been a stable source of funding for the developing and least advanced countries. Financing is used, amongst others, to purchase software, equipment and vehicles that lead to improvements in mail processing and delivery.

At the end of 2012, the QSF Board of Trustees had approved 600 projects since the Fund’s creation, benefiting some 150 Posts. Of these, 400 projects have been fully completed and 218 projects have been evaluated and are ongoing.

Although most projects normally involve one specific operator, the QSF also promotes a regional approach and solidarity between countries. Operators can pool their financial resources to set up a joint project for the benefit of an entire region.

Who finances the Fund?

With 50 million dollars available today for new projects, the Fund is maintained by mandatory contributions payable by all countries and territories, with the exception of the least developed countries, and by voluntary contributions, income from investments and other sources of revenue.

The way the QSF operates ensures a fair distribution of financial resources to the neediest operators, particularly the least developed.

The QSF secretariat based at the International Bureau provides member countries with guidance and assistance in the preparation of project proposals, which are then submitted to the QSF Board of Trustees for approval.

General Overview Key Facts and Figures

To understand the Fund and its operation
To know the different financing possibilities available