Questionnaire 2 for the UPU certification

Operational procedures and relations with customers and partners (2018 edition)

Questionnaire 2 aims to assess whether the operational procedures and relations with customers and partners meet the needs in terms of quality management, namely:
– Compliance with standards and best practices for the processing and forwarding of mail
– Compliance with standards (barcodes, transport, mail tracking and tracing, transmission of EDI messages, quality control)
– The existence of well-trained staff involved in self assessment of results