Results sheet for the UPU certification

Results sheet: quality of service performance achieved by the designated operator (2018 edition)

The aim of the results sheet is to assess quality of service results and verify whether the results achieved are higher than or equal to the minimum expected. The standards and objectives set by Union bodies serve as the benchmark.

The UPU International Bureau's Quality Improvement Programme is responsible for completing this questionnaire and sharing it with the designated operator concerned, along with the consultant carrying out the audit.