Continuous quality testing

Continuous testing of transmission times for international priority/airmail letter-post items was developed in order to provide designated operators with a simple, effective tool for measuring international quality of service.

The main characteristics of the testing are:

  • the tests are of the "end-to-end" variety (test letters posted in letter boxes and delivered to test participants);
  • data on posting and delivery are processed separately and are only merged by the independent body (the International Bureau);
  • the testing is continuous (the test letters are posted continuously, six days a week);

Replacing Panelists

The national coordinator should preferably send notification of participant replacement by e-mail. The notification should include the information in the form.

Registering received letters

Form

Registering posted letters

Form

Operational guide for continuous testing

Version 2012. Operational guide for continuous testing of transmission times for priority/airmail letter-post items

General Dispatch Plan

Update January 2012

Continuous testing – Ordering Test Materials

The national coordinator should preferably order materials by e-mail. E-mail orders should include the information in the form.