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05/04/2006 |
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«Quality of Service Enhancement – Global vision»
by Akio MIYAJI, Quality of Service Coordinator – Universal Postal Union |
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Berne (Switzerland) |
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Presentation |
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 201kB |
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05/04/2006 |
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«Mise en œuvre de l'approche régionale dans le domaine de la coopération au développement»
by Claude DEFOUNDOUX, Africa Regional Programme Manager – Universal Postal Union |
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Berne (Switzerland) |
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Presentation |
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171kB - only in French |
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05/04/2006 |
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«Attaining & Maintaining Excellence»
by Dorcas SCANTLEBURY, Deputy Postmaster General – Express Mail Service Barbados |
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Berne (Switzerland) |
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Presentation |
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13.2MB |
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05/04/2006 |
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«Quality of service – From bad to good – And staying there»
by Knud B. PEDERSEN, Deputy CEO – Post Danmark A/S |
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Berne (Switzerland) |
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Presentation |
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1.3MB |
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05/04/2006 |
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«Quality of Service Seminar»
by Lars VESTERLUND, Vice President and chairman of UPU QSPG – Posten Sweden Post |
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Berne (Switzerland) |
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Presentation |
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177kB |
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05/04/2006 |
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«Customers' Needs & Expectations of Postal services»
by Mark LAWLEY, General Manager – New Zealand Post |
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Berne (Switzerland) |
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Presentation |
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117kB |
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05/04/2006 |
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«Informations sur le FAQS»
by Philippe HLAVACEK, Directeur adjoint chargé des relations internationales – Groupe La Poste (France) |
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Berne (Switzerland) |
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Presentation |
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261kB - only in French |
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05/04/2006 |
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«Évolution des besoins – Aspects économiques et réglementaires»
by Pierre LEROUX, Chargé de mission – Ministère de l'économie, des finances et de l'industrie (France) |
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Berne (Switzerland) |
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Presentation |
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11.1MB - only in French |
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05/04/2006 |
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«Briefing – Mail measurement technology»
by Richard WISHART, UPU consultant – Delivery Management |
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Berne (Switzerland) |
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Presentation |
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3.1MB |
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05/04/2006 |
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«Use of Modern Technologies: CAPE*Vision»
by Ross HINDS, Director Operations and Technology – International Post Corporation |
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Berne (Switzerland) |
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Presentation |
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1.4MB |
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05/04/2006 |
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«Advanced Electronic Services – Hybrid Mail as possible solution»
by Sergio ZAMBOMI, Senior Consultant – Poste Italiane |
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Berne (Switzerland) |
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Presentation |
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355kB |
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05/04/2006 |
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«Introducing KPG – The power to deliver»
by Shuji OBU, Vice President of the International Strategy Office – Japan Post |
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Berne (Switzerland) |
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Presentation |
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6.4MB |
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