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Quality of Service Fund Standards	Increased competition and higher customer expectations continue to place pressure on Posts to make improvements to the quality of their products and services.   To complement the large number of quality of service initiatives taken by national Posts, the UPU's International Bureau undertakes worldwide quality tests each year, monitoring 900 international links through the use of test letters and parcels. The International Bureau also publishes end-to-end delivery standards against which Posts can measure their progress.   The UPU assists Posts in implementing quality of service improvements by sending consultants to selected countries to ensure that internationally accepted procedures are followed and to make recommendations.     UPU quality testing Frequently asked questions Testing method description  81kB Regional test results Access to documentation   Certification UPU certification of posts in the quality management field   Quality of Service Project Group UPU Global Monitoring System   Documents Quality management structure  296kB   Quality of Service Seminars 2007 Presentations 2006 Presentations 2003 Presentations   Delivery standards Quality of service standards - blank forms Compendium of delivery standards Article 20   Contacts International Bureau Contact

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