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Statement of the Director General at UNCTAD e-Commerce Week

26.04.2022Video statement made by UPU Director General Masahiko Metoki on the occasion of UNCTAD e-Commerce Week 25-29 April 2022

UNCTAD e-Commerce Week

26.04.2022Statement by UPU Deputy Director General Marjan Osvald during the High-Level Dialogue session, Tuesday 26 April, 11:30 a.m. (online)

Speech of Deputy Director General Marjan Osvald at the Handover Ceremony of the Universal Postal Union

05.01.2022

Berne, 5 January 2022, 11.00, Heinrich von Stephan Hall

Speech of Director General Masahiko Metoki at the Handover Ceremony of the Universal Postal Union

05.01.2022Berne, 5 January 2022, 11.00, Heinrich von Stephan Hall

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Study on post–fintech partnerships to overcome gender inequality through access to postal digital financial services

Study on post–fintech partnerships to overcome gender inequality through access to postal digital financial services

12.03.2025The financial inclusion of women represents a significant opportunity for economic transformation; however, it remains a persistent challenge. Fintech companies are advancing financial inclusion through digital technologies, but significant untapped potential in gender-responsive financial service propositions do exist. This report draws on both secondary and primary research to examine women’s digital access options and presents recommendations to address the persistent gender gaps through postal networks.
Global Panorama Research on Direct Marketing Products and Services

Global Panorama Research on Direct Marketing Products and Services

28.02.2025The global direct marketing landscape is evolving rapidly, with digital channels reshaping the industry and redefining the role of traditional mail. This study provides an in-depth analysis of market trends, financial performance and strategic opportunities for postal operators.
Union Postale Autumn/Winter 2024

Union Postale Autumn/Winter 2024

03.02.2025This year has been one of celebration. Those celebrations came to a pinnacle on 9 October – World Post Day – when the UPU celebrated its 150th birthday.
Trends and drivers of international postal exchanges: a regional corridor analysis

Trends and drivers of international postal exchanges: a regional corridor analysis

21.01.2025The COVID-19 pandemic profoundly reshaped international postal services, disrupting supply chains, shifting consumer behaviours, and accelerating digital transformation. Combined with changes to postal remuneration and new border and customs regulations, these factors significantly impacted postal volumes and operations. This UPU policy brief analyses these challenges, offering data-driven insights into the evolving dynamics of cross-border mail and parcel flows.
Postal Statistics 2023

Postal Statistics 2023

23.12.2024Postal Statistics presents data collected annually by the International Bureau from member designated postal operators of the Universal Postal Union.
The State of the Postal Sector 2024

The State of the Postal Sector 2024

17.12.2024Marking the UPU’s 150th anniversary, the State of the Postal Sector 2024 highlights the evolution, performance and future of the global postal industry. It reflects on historical milestones, from serving 600 million people in 1874 to 7.3 billion in 2024, and explores shifts driven by technological advancements and e-commerce. The report introduces “ecosystemic growth”, an approach recognising the postal sector as part of a broader logistics network thriving on innovation and collaboration. It features the 2024 Integrated Index for Postal Development (2IPD), which evaluates systems based on reliability, reach, relevance and resilience.
Sustainable Development Goals Report – Assessing the alignment of the UPU strategy for 2021–2025 with the UN SDGs

Sustainable Development Goals Report – Assessing the alignment of the UPU strategy for 2021–2025 with the UN SDGs

16.12.2024In this report, the UPU’s 133 work proposals were found to align, to varying degrees, with 15 of the 17 SDGs. Notably, strong alignment was found with Goal 17 (Partnerships for the Goals), Goal 9 (Industry, innovation and infrastructure), Goal 10 (Reduced inequalities), Goal 1 (No poverty) and Goal 8 (Decent work and economic growth).
Digital trade regulations – an analysis of their impact on postal volumes

Digital trade regulations – an analysis of their impact on postal volumes

15.11.2024This policy brief focuses on physical digital trade, specifically the cross-border e-commerce of tangible goods ordered through digital platforms. It examines the impacts of preferential trade agreements (PTAs) with digital trade provisions on cross-border e-commerce, with particular emphasis on their implications for designated operators and policymakers.
Potential postal business models to serve MSMEs: Companion document to the study “Posts as enablers of MSME payment digitalization”

Potential postal business models to serve MSMEs: Companion document to the study “Posts as enablers of MSME payment digitalization”

02.10.2024This particular report serves as a companion document to the study “Posts as enablers of MSME payment digitalization”.
Posts as enablers of MSME payment digitalization

Posts as enablers of MSME payment digitalization

02.10.2024The role of Posts should ideally be to facilitate digital payments between micro, small and medium enterprises (MSMEs) and their customers and suppliers. As a trusted member of the community, Posts serve both as ambassadors and customer support to foster MSME digitalization.
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With a valid tracking number, customers can use the UPU’s Global Track & Trace solution to locate their consignments in participating countries.
The UPU is an intergovernmental organization that sets international rules for the exchange of mail across borders. As such, it does not intervene in domestic postal affairs and therefore cannot handle requests from individuals about missing or delayed EMS items, parcels or letters.
 
Related enquiries must be initiated by the sender at the post office in the country of origin. Each country normally has its own consumer rights channels and postal regulators. The UPU does not exercise that role for them. To contact the post office in the country of origin, please consult the online list here.

Customers with inquiries about EMS items should contact the EMS service provider in the country of origin. A list of EMS providers and contact details can be found here
The International Bureau of the Universal Postal Union acts as a liaison, consultation and information body for UPU member countries and their designated operators, the latter being directly responsible for the execution of international postal services. It is therefore up to them to take the necessary measures for the proper operation of such services and to take action in response to customer requests. A list of postal customer service contacts in UPU member countries can be consulted here.

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UPU Innovation Challenge 2025
May
21

UPU Innovation Challenge 2025

Wednesday, 21 May to Friday, 23 May 2025

St Raphael Resort & Marina in Limassol, Cyprus

Building on the success of the first editions, the UPU, in partnership with the European University Institute’s Centre for a Digital Society (EUI-CDS) and with the support of La Poste Groupe France and Amazon Web Services (AWS), will host the third edition of the UPU Innovation Challenge under the theme "Unlocking the power of hyper-collaboration" at the St Raphael Resort & Marina in Limassol, Cyprus, from 21 to 23 May 2025, in conjunction with the 33rd Conference on Postal and Delivery Economics.

The detailed programme will be available shortly.

UPU Revenue Protection Forum
Apr
30

UPU Revenue Protection Forum

Wednesday, 30 April 2025, 15:00 - 17:00

Online via Zoom (in English)

Please join us for an informative session on postal revenue protection and counterfeit postage. Experts will present on deterrent systems, strategies for investigating fraud and counterfeiting, and new methods being developed and implemented to secure postal revenues.

Register here
International Women's Day 2025
Mar
12

International Women's Day 2025

Wednesday, 12 March 2025, 14:00 - 15:30

Online via Zoom

In celebration of International Women’s Day 2025, the UPU and its partners explored how the postal sector can bridge the gender gap in digital financial inclusion. As the main event highlight, the UPU unveiled its latest research, “Post-fintech partnerships to overcome gender inequality through access to postal digital financial services,” offering fresh insights into how collaboration can drive real impact. Experts from the postal and fintech sectors came together to discuss key findings, explore gender-inclusive financial solutions, and drive action to make digital finance a tool for empowerment.
 
Council of Administration (S7)
Feb
24

Council of Administration (S7)

Monday, 24 February to Friday, 28 February 2025

International Bureau

The next CA session will take place from 24 Februrary - 28 February 2025.
Postal Operations Council (S7)
Feb
17

Postal Operations Council (S7)

Monday, 17 February to Friday, 21 February 2025

International Bureau

The next POC session will take place from 17 February - 21 February 2025.
POC Standing Group Meetings 3.2024
Dec
02

POC Standing Group Meetings 3.2024

Monday, 2 December to Friday, 6 December 2024

International Bureau

Next meetings from 2 to 6 December 2024

The Postal Operations Council (POC) is the technical and operational mind of the UPU and consists of 48 member countries, elected during Congress. The body elects its own chair and meets annually at the UPU's headquarters in Berne.
TradePost Webinar 2024
Nov
27

TradePost Webinar 2024

Wednesday, 27 November 2024, 15:00 - 16:00

Webinar via Zoom

Theme: Postal Sector Contribution to Trade Facilitation and E-commerce.
COP 29 Side Event: Leveraging Postal Networks to Influence Global Freight Emissions
Nov
15

COP 29 Side Event: Leveraging Postal Networks to Influence Global Freight Emissions

Friday, 15 November 2024, 13:15 - 14:45

Baku, Azerbaijan

End-to-end delivery of international parcels and letters requires close cooperation by multiple actors, and has historically focused on optimizing payment, speed, efficiency and security. Stakeholders urgently need to expand this cooperation to optimize the global postal network to minimize its climate impact. This event focuses on the opportunities to reduce freight emissions that are spread across the postal value chain.
UPU Conference on Postal Regulation 2024 (S6)
Nov
06

UPU Conference on Postal Regulation 2024 (S6)

Wednesday, 6 November 2024, 14:00 - 18:00

International Bureau

Theme: Data Utilization in the Postal Sector – Opportunities and Challenges

Visit here to explore the conference more in photos.
Council of Administration (S6)
Nov
04

Council of Administration (S6)

Monday, 4 November to Friday, 8 November 2024

International Bureau

Visit here to explore the conference more in photos.

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Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

28.04.2025In recent years, rural e-commerce in China has experienced rapid growth. According to the 2021 National County-Level Digital Agriculture and Rural E-Commerce Development Report released by the China International E-Commerce Network, the total online retail sales across 2,083 counties in China reached 3.53 trillion yuan in 2020, accounting for 30.0% of the country’s total online retail sales. However, the rural logistics ecosystem still faces significant challenges in meeting the growing demand for e-commerce. The logistics network is highly fragmented due to geographical factors, with inefficient sorting mechanisms and complex delivery processes, creating operational bottlenecks - especially in remote areas.  
Operation African Star: strengthening postal defences against illicit pharmaceuticals

Operation African Star: strengthening postal defences against illicit pharmaceuticals

25.04.2025The postal system has become an unexpected battleground in the fight against counterfeit and substandard medicines. Criminal networks exploit postal and air cargo services to move illicit pharmaceuticals globally, putting millions at risk. Operation African Star, launched in June 2024, marked a significant step in combatting this growing threat. The multi-agency initiative aimed to intercept illicit pharmaceutical shipments and strengthen enforcement mechanisms across postal networks.
Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

24.04.2025Digital identity is rapidly becoming the backbone of secure and efficient digital transformation for postal services worldwide, enabling them to extend their reach far beyond traditional mail delivery and cater to the evolving needs of citizens and businesses.
Correos de Costa Rica launches cold chain transport of medicines

Correos de Costa Rica launches cold chain transport of medicines

17.04.2025Costa Rica’s designated operator is diversifying its services offering, having launched a successful new pilot project in 2024 to deliver medicines in partnership with leading pharmaceutical providers in the country.  
Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

15.04.2025In today’s fast-paced world of e-commerce, speed and efficiency are crucial. For Saudi Post (SPL), delivering faster and more reliable services has become a priority. However, to truly meet the demands of a growing global market, SPL recognized the need for a major digital transformation. That’s where GN TEQ stepped in, partnering with SPL to provide innovative technology solutions that are revolutionizing logistics in Saudi Arabia.
2024 State of the Postal Sector report charts roadmap for longevity

2024 State of the Postal Sector report charts roadmap for longevity

14.04.2025The 2024 edition of the UPU’s flagship report on the development of the postal sector provides a scrutinizing analysis of the sector’s past and present, providing an optimistic vision for its successful future.  
Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce

Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce

10.04.2025The ongoing war in Ukraine has worsened the challenges faced by Ukrainian online merchants and logistics providers, making an already difficult shipping environment even more complex. With disrupted supply chains, damaged infrastructure, and ongoing security risks, Ukrposhta, Ukraine’s national postal service, has struggled to maintain reliable shipping operations. This has created significant hurdles for both Ukrposhta and merchants who depend on consistent, trackable shipping to fulfill international orders. 
Throwback: UPU celebrated 150 years

Throwback: UPU celebrated 150 years

10.04.2025The Universal Postal Union – the second oldest international organization, a member of the United Nations family and the primary forum for international postal cooperation – celebrated World Post Day in a big way in 2024, marking its 150th anniversary with the international community. 
Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication

Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication

08.04.2025In the heart of Berne, the Museum of Communication stands as a testament to the evolution of rapid communication and human connectivity. It houses one of the world's largest stamp collections, thanks to its close ties with the Universal Postal Union nested also in Berne.
Empowering women in the postal sector: UPU fellowship fuels leadership and innovation

Empowering women in the postal sector: UPU fellowship fuels leadership and innovation

04.04.2025On 4 November 2024, UPU kicked off the Council of Administration (CA) session at the UPU’s headquarters, in Berne, Switzerland. This year, with funding from its capacity building programme, the UPU granted fellowships to six women leaders in the postal sector to support their participation in the autumn meeting of the Union’s supervisory body. The six fellows represented Nicaragua, Trinidad and Tobago, Yemen, Malawi, Vanuatu, and Kyrgyzstan.  

News Mansory

Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

28.04.2025In recent years, rural e-commerce in China has experienced rapid growth. According to the 2021 National County-Level Digital Agriculture and Rural E-Commerce Development Report released by the China International E-Commerce Network, the total online retail sales across 2,083 counties in China reached 3.53 trillion yuan in 2020, accounting for 30.0% of the country’s total online retail sales. However, the rural logistics ecosystem still faces significant challenges in meeting the growing demand for e-commerce. The logistics network is highly fragmented due to geographical factors, with inefficient sorting mechanisms and complex delivery processes, creating operational bottlenecks - especially in remote areas.  
Operation African Star: strengthening postal defences against illicit pharmaceuticals

Operation African Star: strengthening postal defences against illicit pharmaceuticals

25.04.2025The postal system has become an unexpected battleground in the fight against counterfeit and substandard medicines. Criminal networks exploit postal and air cargo services to move illicit pharmaceuticals globally, putting millions at risk. Operation African Star, launched in June 2024, marked a significant step in combatting this growing threat. The multi-agency initiative aimed to intercept illicit pharmaceutical shipments and strengthen enforcement mechanisms across postal networks.
Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

24.04.2025Digital identity is rapidly becoming the backbone of secure and efficient digital transformation for postal services worldwide, enabling them to extend their reach far beyond traditional mail delivery and cater to the evolving needs of citizens and businesses.
Correos de Costa Rica launches cold chain transport of medicines

Correos de Costa Rica launches cold chain transport of medicines

17.04.2025Costa Rica’s designated operator is diversifying its services offering, having launched a successful new pilot project in 2024 to deliver medicines in partnership with leading pharmaceutical providers in the country.  
Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

15.04.2025In today’s fast-paced world of e-commerce, speed and efficiency are crucial. For Saudi Post (SPL), delivering faster and more reliable services has become a priority. However, to truly meet the demands of a growing global market, SPL recognized the need for a major digital transformation. That’s where GN TEQ stepped in, partnering with SPL to provide innovative technology solutions that are revolutionizing logistics in Saudi Arabia.
2024 State of the Postal Sector report charts roadmap for longevity

2024 State of the Postal Sector report charts roadmap for longevity

14.04.2025The 2024 edition of the UPU’s flagship report on the development of the postal sector provides a scrutinizing analysis of the sector’s past and present, providing an optimistic vision for its successful future.  
Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce

Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce

10.04.2025The ongoing war in Ukraine has worsened the challenges faced by Ukrainian online merchants and logistics providers, making an already difficult shipping environment even more complex. With disrupted supply chains, damaged infrastructure, and ongoing security risks, Ukrposhta, Ukraine’s national postal service, has struggled to maintain reliable shipping operations. This has created significant hurdles for both Ukrposhta and merchants who depend on consistent, trackable shipping to fulfill international orders. 
Throwback: UPU celebrated 150 years

Throwback: UPU celebrated 150 years

10.04.2025The Universal Postal Union – the second oldest international organization, a member of the United Nations family and the primary forum for international postal cooperation – celebrated World Post Day in a big way in 2024, marking its 150th anniversary with the international community. 
Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication

Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication

08.04.2025In the heart of Berne, the Museum of Communication stands as a testament to the evolution of rapid communication and human connectivity. It houses one of the world's largest stamp collections, thanks to its close ties with the Universal Postal Union nested also in Berne.
Empowering women in the postal sector: UPU fellowship fuels leadership and innovation

Empowering women in the postal sector: UPU fellowship fuels leadership and innovation

04.04.2025On 4 November 2024, UPU kicked off the Council of Administration (CA) session at the UPU’s headquarters, in Berne, Switzerland. This year, with funding from its capacity building programme, the UPU granted fellowships to six women leaders in the postal sector to support their participation in the autumn meeting of the Union’s supervisory body. The six fellows represented Nicaragua, Trinidad and Tobago, Yemen, Malawi, Vanuatu, and Kyrgyzstan.  

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