Postal payment services key documents

  • Postal payment services agreement 2022
    Postal payment services agreement - valid from 1 July 2022.
    Decisions of the 2021 - Abidjan Congress.
  • Postal payment service regulations 2022
    Postal payment services regulations - vaild from 1 July 2022.
    Final Protocol.
  • Quality of service standards
    The Postal Operations Council, the UPU International Bureau and the Postal Payment Services User Group have developed quality of service standards setting out the minimum service requirements and measurements for electronic postal payment orders, which are applicable to the entire WEPPN.
  • Multilateral agreement
    The multilateral agreement for electronic postal payment services governs the exchange of electronic postal payment services between its signatory parties (eliminating the need to negotiate bilateral agreements) and enables the execution of electronic postal payment orders in accordance with the Postal Payment Services Agreement and its Regulations.

    Designated operators may contact to request a Word version of the annex to the agreement if they wish to fill out the form electronically.
  • Operational guide
    The Postal Payment Services Operational Guide (PPS Operational Guide) serves as a tool to support designated operators in creating and initializing PPS, and as a reference document to help them improve/professionalize their PPS operations.
  • Digital financial services glossary
    The UPU and the International Telecommunication Union (ITU) have prepared this Digital Financial Services (DFS) Glossary, which is a compilation of some 140 terms commonly used in the area of DFS.