All Publications

28.07.2025 — As cross-border e-commerce skyrockets, one hidden issue is quietly eroding delivery success and customer satisfaction – address inaccuracy. The Universal Postal Union's latest policy brief exposes this growing crisis with powerful new econometric data.

09.07.2025 — Zooming in on innovative postal inclusive insurance models and best practices

This new UPU publication explores how postal networks with their trusted presence, wide-reaching infrastructure and community-level access are uniquely positioned to help close this gap.

19.06.2025 — This policy brief underscores the vital role of effective data management in enhancing global trade, logistics, and postal operations. It identifies key challenges, including fragmented data systems, weak customs-post collaboration, and limited data access in developing nations.

18.06.2025 — The global postal sector is navigating a "twin transition"—digital innovation and environmental sustainability. While e-commerce and data services offer growth opportunities, many operators lag in integrating green goals into core strategies. The study emphasizes the need for cohesive policies that bridge digital and climate agendas, especially in underserved regions.

30.05.2025 — As the UPU moves from celebrating its 150-year anniversary, this edition of Union Postale takes a forward-looking approach, setting the stage for the 28th Universal Postal Congress happening in Dubai next September.

12.03.2025 — The financial inclusion of women represents a significant opportunity for economic transformation; however, it remains a persistent challenge. Fintech companies are advancing financial inclusion through digital technologies, but significant untapped potential in gender-responsive financial service propositions do exist. This report draws on both secondary and primary research to examine women’s digital access options and presents recommendations to address the persistent gender gaps through postal networks.

28.02.2025 — The global direct marketing landscape is evolving rapidly, with digital channels reshaping the industry and redefining the role of traditional mail. This study provides an in-depth analysis of market trends, financial performance and strategic opportunities for postal operators.

03.02.2025 — This year has been one of celebration. Those celebrations came to a pinnacle on 9 October – World Post Day – when the UPU celebrated its 150th birthday.

21.01.2025 — The COVID-19 pandemic profoundly reshaped international postal services, disrupting supply chains, shifting consumer behaviours, and accelerating digital transformation. Combined with changes to postal remuneration and new border and customs regulations, these factors significantly impacted postal volumes and operations. This UPU policy brief analyses these challenges, offering data-driven insights into the evolving dynamics of cross-border mail and parcel flows.

23.12.2024 — Postal Statistics presents data collected annually by the International Bureau from member designated postal operators of the Universal Postal Union.