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Remarks of the UPU Secretary General during the Opening Ceremony of the UPU's 4th Extraordinary Congress
Opening remarks of UPU Deputy Director General Marjan Osvald at the Women and Allies Breakfast
International Telecommunication Union (ITU) Plenipotentiary 2022 Policy statement by Mr Masahiko Metoki, UPU Director General
Speech of the Deputy Director General during the International Letter-Writing Competition Ceremony
Statement of the Director General at the Recognition Ceremony for 2IPD
Speech of UPU Director General Masahiko Metoki at the WSIS 2022 Forum Opening Ceremony
Statement of the Director General at UNCTAD e-Commerce Week
UNCTAD e-Commerce Week
Speech of Deputy Director General Marjan Osvald at the Handover Ceremony of the Universal Postal Union
Berne, 5 January 2022, 11.00, Heinrich von Stephan Hall
Speech of Director General Masahiko Metoki at the Handover Ceremony of the Universal Postal Union
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Study on post–fintech partnerships to overcome gender inequality through access to postal digital financial services

Global Panorama Research on Direct Marketing Products and Services

Union Postale Autumn/Winter 2024

Trends and drivers of international postal exchanges: a regional corridor analysis

Postal Statistics 2023

The State of the Postal Sector 2024

Sustainable Development Goals Report – Assessing the alignment of the UPU strategy for 2021–2025 with the UN SDGs

Digital trade regulations – an analysis of their impact on postal volumes

Potential postal business models to serve MSMEs: Companion document to the study “Posts as enablers of MSME payment digitalization”

Posts as enablers of MSME payment digitalization
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Where can I track my international consignment?
Can UPU help me find my missing letter, parcel or EMS item?
Related enquiries must be initiated by the sender at the post office in the country of origin. Each country normally has its own consumer rights channels and postal regulators. The UPU does not exercise that role for them. To contact the post office in the country of origin, please consult the online list here.
Customers with inquiries about EMS items should contact the EMS service provider in the country of origin. A list of EMS providers and contact details can be found here.
How can I file a complaint about the postal operator in my country?
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UPU Innovation Challenge 2025
Wednesday, 21 May to Friday, 23 May 2025
St Raphael Resort & Marina in Limassol, Cyprus
Building on the success of the first editions, the UPU, in partnership with the European University Institute’s Centre for a Digital Society (EUI-CDS) and with the support of La Poste Groupe France and Amazon Web Services (AWS), will host the third edition of the UPU Innovation Challenge under the theme "Unlocking the power of hyper-collaboration" at the St Raphael Resort & Marina in Limassol, Cyprus, from 21 to 23 May 2025, in conjunction with the 33rd Conference on Postal and Delivery Economics.
The detailed programme will be available shortly.

Register here

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Date and time : 12 March 2025, 14.00 - 15.30 (CET)
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Format: Online on Zoom / Watch the recording here
POC Standing Group Meetings 3.2024
Monday, 2 December to Friday, 6 December 2024
International Bureau
The Postal Operations Council (POC) is the technical and operational mind of the UPU and consists of 48 member countries, elected during Congress. The body elects its own chair and meets annually at the UPU's headquarters in Berne.


COP 29 Side Event: Leveraging Postal Networks to Influence Global Freight Emissions
Friday, 15 November 2024, 13:15 - 14:45
Baku, Azerbaijan

UPU Conference on Postal Regulation 2024 (S6)
Wednesday, 6 November 2024, 14:00 - 18:00
International Bureau
Visit here to explore the conference more in photos.
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Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

Operation African Star: strengthening postal defences against illicit pharmaceuticals

Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

Correos de Costa Rica launches cold chain transport of medicines
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Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

2024 State of the Postal Sector report charts roadmap for longevity
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Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce
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Throwback: UPU celebrated 150 years

Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication
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Empowering women in the postal sector: UPU fellowship fuels leadership and innovation
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Bridging China’s logistics landscape: How China Post and Cainiao are reimagining “last-mile” rural delivery

Operation African Star: strengthening postal defences against illicit pharmaceuticals

Beyon Connect and the Kingdom of Bahrain: exploring the future of digital identity for postal operators

Correos de Costa Rica launches cold chain transport of medicines
.png)
Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia

2024 State of the Postal Sector report charts roadmap for longevity
-(1).jpg)
Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce
.jpg)
Throwback: UPU celebrated 150 years

Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication
.jpg)
Empowering women in the postal sector: UPU fellowship fuels leadership and innovation
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