Postal Innovation Forum 2022

"Innovation in the Postal Sector"


Thursday, 20 October 2022, 9:00 - 12:00

The UPU, as the primary forum for cooperation between postal sector players, helps to ensure a truly universal network of up-to-date products and services. To attain this mandate, it is essential to nurture innovation within both the organization and the postal sector.

The Postal Innovation Forum is intended to become a world-class innovation event, catering to the various needs of UPU member countries and promoting the early adoption of next-generation postal products and services across the entire UPU postal community. Its aim is to bridge critical gaps between the most and least experienced postal institutions, in terms of innovation development and management, by promoting peer-based learning and the development of best practices.

Moreover, the forum will help members to connect with the sector’s thinkers and solution providers, and will showcase technologies to foster innovation adoption. It will also inform the UPU’s innovation priority focus areas and serve as a catalyst for the development of partnerships with stakeholders from innovation ecosystems.

This first edition of the Forum will focus on the challenges and opportunities presented by postal innovation, with a view to ensuring a sustainable next-generation postal sector.

Follow live on UPU TV

9.00 – 9.05 Welcome remarks

Mr Jean-Paul Forceville, representing France, Chair of the Postal Operations Council
9.05 – 9.10 Opening remarks

Mr Masahiko Metoki, UPU Director General
9.10 – 9.25 Keynote speech: Innovation for a better future

Dr Robert Giezendanner-Thoben, Director of Industry Affairs, Vice Presidency for Innovation, École Polytechnique Fédérale de Lausanne (EPFL)
9.25 – 9.50 Fireside chat: Bringing a postal perspective to innovation management

Innovation as a cross-cutting horizontal issue for the sustainable design of the next-generation postal sector
  • Mr Jean-Paul Forceville, representing France, Chair of the Postal Operations Council
  • Mr Isaac Gnamba-Yao, representing Côte d’Ivoire (Rep.), Chair of the Council of Administration
  • Mr Marjan Osvald, UPU Deputy Director General
9.50 – 10.50 Panel 1: Regulatory innovation

How can regulatory innovation play a role in the postal sector? What are the emerging regulation trends?
  • Mr Brian K. Mwansa, Head of Postal, Communications Regulators’ Association of Southern Africa (CRASA) [remote]
  • Ms Cathrine Grimseid, Principal Analyst, Cullen International
  • Ms Ezan Azira Mohd Jaafar, Head of Courier Department, Postal Courier and e-Commerce Division, Malaysian Communications and Multimedia Commission (MCMC) [remote]
  • Mr Jairo Luis Marulanda Lazcarro, Deputy Director of Postal Affairs, Colombian Ministry of Information Technology and Communications
Moderator: Mr Siva Somasundram, UPU Director of Policy, Regulation and Markets
10.55 – 11.55 Panel 2: Innovation in the postal sector

What are the main challenges and way forward for successful postal innovation tomorrow?
  • Mr Alexander Haneng, SVP Innovation Partnerships, Posten Norge
  • Mr Floriano Peixoto Vieira Neto, President, Empresa Brasileira de Correios e Telégrafos
  • Ms Paola Piscioneri, Director of Public Policy, Research and Insights Solution Center, USPS Office of the Inspector General [remote]
  • Ms Hongmei Dong, Managing Director for International Business, China Post [remote]
Moderator: Ms Wendy Eitan, UPU E-Commerce, Physical Services Integration and POC Matters Coordinator
11.55 – 12.00 Closing remarks

Mr Marjan Osvald, UPU Deputy Director General