The UPU’s blog Postal Matters offers fresh insights into the international postal sector, as well as its technological advances and latest innovations. With opinions from thought leaders in postal operators, the UPU, the wider UN system and many others, the blog introduces fresh views and perspectives on the postal future, ecommerce, sustainable development, financial inclusion and many other areas connected to this unique global sector. 

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Ghana Post supports community well-being through preventive healthcare

Ghana Post supports community well-being through preventive healthcare

21.04.2022Recognizing the importance of health and well-being, Ghana Post is a longstanding champion and a source of best practices in the provision of both treatment and preventive healthcare services to its employees and beyond.
PUASP’s Regulatory Affairs Committee – A step forward in postal regulation and reform

PUASP’s Regulatory Affairs Committee – A step forward in postal regulation and reform

17.03.2022The restricted union covering the Americas, Spain and Portugal, which I have had the honour to lead starting this year, has taken a major step forward in its work on postal sector regulation.
Driving digital economy in Africa through inclusive and secure e-commerce

Driving digital economy in Africa through inclusive and secure e-commerce

17.02.2022Back in 2016, when the Istanbul World Postal Strategy recognized digital transformation and diversification of postal services in Africa as an essential building block of the global postal network’s modernization, Zimpost – the national postal operator of Zimbabwe – saw it as an opportunity to harness the digital economy to drive postal growth and innovation.
Delivering the undeliverable: Pakistan Post goes extra mile for every parcel

Delivering the undeliverable: Pakistan Post goes extra mile for every parcel

20.01.2022An office of exchange (OE) is mainly a processing facility of international mail, but it can play a pivotal role in the delivery of undelivered international mail items. As a rule, an OE either returns undelivered parcels to senders or disposes of them, in line with national legislation. However, Pakistan Post has found a way to make thousands of undelivered inbound parcels reach their addressees without any additional investment.
Post-Customs cooperation in a new regulatory era

Post-Customs cooperation in a new regulatory era

09.12.2021

Postal processes dependence on high-quality data has grown at an unprecedented pace.

Customer-centric innovations are the future for postal financial services

Customer-centric innovations are the future for postal financial services

01.11.2021Businesses across all segments of the global economy are continually innovating their products and services to remain relevant in a world where clients are increasingly digital, hyperconnected, information-rich, and able to source globally.
The true cost of the last mile

The true cost of the last mile

26.10.2021Tally up the number of things you bought online in the last week? Pre-lockdown it might have been a few online deliveries, the odd supermarket shop and maybe a cheeky takeaway on a Saturday night.
For the planet and the economy: Electric postal fleets in Bosnia and Herzegovina

For the planet and the economy: Electric postal fleets in Bosnia and Herzegovina

15.09.2021Croatian Post Mostar's postal vehicle fleet has been expanded with ten new electric mopeds helping postal workers to deliver mail in seven cities across Bosnia and Herzegovina.
On the Road to Abidjan

On the Road to Abidjan

06.08.2021

It has been an honour to lead the Universal Postal Union (UPU) through some of the most tumultuous years of the UN specialized agency’s history.

Parcel lockers can contribute to the fight for a sustainable future

Parcel lockers can contribute to the fight for a sustainable future

15.07.2021

Parcel lockers are gaining increasing popularity with customers, but they can also help protect the environment and promote sustainability across the international postal network.

Postal Solutions LibanPost’s digital journey: Serving customers with an effective e-commerce strategy

Postal Solutions LibanPost’s digital journey: Serving customers with an effective e-commerce strategy

21.06.2021

To surf the booming e-commerce wave, LibanPost chose to transform its traditional way of doing business.