Quality of Service Fund

The Universal Postal Union’s Quality of Service Fund (QSF) is a funding platform for the developing and least advanced countries with the aim of benefiting their designated operators improve the quality of their postal services and contribute to the global postal network. The QSF has been a stable source of funding for postal development around the world. The QSF is UPU’s biggest funding mechanism for projects that have national, regional and global impacts. 



Stakeholders

Board

The UPU’s Quality of Service Fund (QSF) is a funding platform for developing  countries to implement projects that  aim at improving quality of service of the global postal network in general and focusing on strengthening the domestic postal network and infrastructure of beneficiary countries.  2021 marks the 20th anniversary of the creation of the QSF  The QSF is UPU’s biggest funding mechanism for projects that have national, regional and global impacts, having funded approximately 840 projects to date.

A Board of Trustees (QSF Board) elected by the Postal Operations Council (POC) governs the Fund as well as implementation of projects. The QSF Board fulfils its governance obligations in accordance with the QSF Rules and Procedures.

Member Countries

For the purpose of QSF terminal dues, Union member countries and territories are classified into five geographical regions: Western Hemisphere, Western Europe, Eastern Europe and North Asia, Southern Asia and Oceania and Africa.

International Bureau

The QSF unit within the IB provides guidance to DOs in the preparation of project proposals, which are then submitted to the QSF Board for approval.

Procedures and Operations 

Rules and Procedures

The Rules of Procedures (RoP) set out the legal framework of the QSF, stipulating the rights and obligations of all parties involved.

Projects and Finance

The potential Beneficiary designated operators are responsible for the development of project proposals for QSF funding.

Activities

QSF Secretariat conducts various activities including trainings for DOs and QSF National Coordinators to help them formulate, manage and oversee all aspects of projects set up in their countries.