The international parcels market is experiencing rapid growth. The potential for continued expansion is excellent, given the opportunities now afforded by the development of e-commerce. Increase in demand for the international parcel product is also being driven by reduced trade barriers and the globalization of business and manufacturing generally.
Better quality of service
As part of the UPU's objective of helping its designated operators respond effectively to the ever changing needs and expectations of their posting customers, it is undertaking a number of projects aimed at improving the quality of service worldwide and raising the image and profile of the international postal parcel. These projects have been specifically designed to stimulate the growth of developing Posts' share of the overall international parcels market.
UPU activities in the parcels sector are focusing on the provision of full service international parcel products, with consistent end-to-end delivery times and strong customer and product support.
Force majeure is an event or occurrence which prevents a designated operator to fulfil its obligations relating to quality of service or performance owing to reasons external to its control and which are not attributable to any act or failure of the designated operator.
In most cases this includes events such as war, acts of nature, destruction of facilities, and labour strikes.
When a designated operator experiences an event or occurrence that may be considered force majeure for letters, parcels or EMS, it must:
- Fill out the below form, Force majeure – Open case, with all required information
- Send it to the International Bureau within 24 hours of the event taking place by either fax +41 31 350 31 10 or e-mail.
- When the event has ended, open the same document and fill in the second part of the form, Force majeure – Closed case, and send it as provided on the form.
The list of national holidays for each country is available in the online Parcel Post Compendium
Parcel post publications
03.08.2020The Quality Control System for mail (QCS Mail) generates and transmits the parcels measurement reports to all postal operators by the 15th day of every month. The data used in the reports are derived from electronic data interchange (EDI) messages sent between operators via the POST*Net, GXS or other network. This document describes the key calculation rules that QCS Mail follows to generate the figures, volumes and percentages shown in the reports.
21.03.2023Update: March 2023.
The purpose of this report is to assist designated operators with the implementation of the 2011 POC decision to award an additional remuneration of 0.40 SDR per item for DOs handling parcels in open transit if they transmit EMJ and EMK events..
Internet-Based Inquiry System for Parcel post03.08.2020The operational procedures of the common Internet-based Inquiry System (IBIS) for parcels enable designated operators to apply procedures relating to the handling of customer inquiries and liability.
Internet-Based Inquiry System for Parcel post - Ad hoc group report03.08.2020This guide explains the use and interpretation of the many IBIS reports available. These reports will help operators to follow up and to take corrective measures for improving customer care services.
Exception Reports - New tool to facilitate the monitoring of Quality of Service Indicators for Parcel post03.08.2020This tool helps operators monitor key performance indicators of their parcel service.
Parcel post compendium
Validation of delivery standards for parcels
Parcel post delivery standards validation handbook for designated operators03.08.2020In 2012, the 25th Congress approved a programme of activities to improve the quality of service for parcels, including the process of establishing validated standards for each designated operator. This will enable designated operators to access delivery performance reports and evaluate their delivery performance against the delivery standards they promise to customers and partners. For those whose delivery standards have not been validated, the annex 1 of this handbook must be duly completed, signed and sent by email to parcels(at)upu.int so that the process of validating delivery standards can start.