UPU Global Reporting System (GRS)

This call for tenders concerns the provision of information technology (IT) services aimed at enabling the development and implementation of the UPU Global Reporting System (GRS) as further detailed herein. Such services shall include, without limitation, software development for quality of service analytics and reporting; IT architecture design and other IT solutions within the context of the GRS. All deliverables associated thereto shall be completed and provided to the UPU within a period of twelve (12) months from the date of entry into force of the relevant contractual framework (tentatively set for 1 February 2026).

The GRS-related software shall be a web application accessible globally (comprising different timezones) by more than 1500 users logging in to the software at different times (while allowing for simultaneously-running sessions).

Bidders are requested to propose the most cost-effective development and innovative software and related IT services capable of meeting the requirements defined in Annexes 3-3, 3-4a and 3-4b, as further supported by the additional information presented in Annexes 3-1, 3-2, 3-4 and 3-5.

The deadline for the submission of bids is 21 November 2025 at 16:00 (CET).