event

2nd Arab Postal Leaders Forum 2025

 

Theme: Accelerating innovation in the parcel market to win in the age of e-commerce

Apr
29

Tuesday, 29 April to Wednesday, 30 April 2025
Doha, Qatar

Day 1

8:00 – 8:30: Registration & Welcome

8:30 – 8:55: Official opening ceremony

  • Mr. AlMuslemani, President of the Communications Regulatory Authority, Qatar

  • Mr Marjan Osvald, Deputy Director General, UPU

8:55 – 9:00: Postal Security Certification award to Qatar Post

9:00 - 9:10: Group photo

9:10 – 9:30: Coffee Break

9:30 – 10:00:

Spotlight on Forum

  • Mutua Muthusi, Director of Development and Cooperation, UPU

Spotlight on Parcel trends

  • Mr. Martin Debusmann, Big4 Consultancy

10:00 – 11:00: E-commerce as a Catalyst: Transforming Postal Networks for the Digital Age

Objective: Explore how e-commerce is reshaping the postal industry and the steps needed to align postal networks with the demands of digital commerce.

Key Topics:

  • Shifting from traditional mail to e-commerce-driven parcel delivery

  • Adapting infrastructure and capacity for e-commerce growth

  • Strategic partnerships with e-commerce platforms

Speakers:

  • Ms. Dalia Elbaz, Chairperson National Post Organization of Egypt

  • H.E. Dr. Bassam Sarhan, Chairman of the Board of Commissioners and Chief Executive Officer – Jordan

  • Mr. Rashid AlAlawi, Ministry of Transport Communication and Information Technology - Oman

  • Mr. Hakan Cevikoğlu, Founder and CEO of Pttem A.Ş

  • Mr. Faicel Belaid, Programme Management Officer, UNCTAD 

Moderator:

  • Mr. Faraj Abdullah, Ministry of Communications and Information Technology, Qatar 

11:00 - 12:00: Digital Transformation: Preparing Postal Services for the Future

Objective: Discuss the path to full digital transformation, from legacy systems to future-ready platforms.

Key Topics:

  • The postal network as a digitalization vehicle

  • E-commerce integration and seamless digital interfaces

  • Secure data handling and privacy management in postal services

Speakers:

  • Mr. Faleh Al-Naemi, Chairman of the Board of Directors and Managing Director– Qatar Postal Services Company

  • H.E Mr. Anef Abanomai, President and Chief Executive Officer, Saudi Post Corporation

  • Mr. Amin Benjelloun, Director General    Poste Maroc

  • Mr. John Giusti, Chief Regulatory Officer and President of the GSMA Foundation, GSMA 

Moderator:

  • Mr Marjan Osvald, Deputy Director General, UPU

12:00 – 12:15: Presentation by Beyon Connect

12:15 – 12:30: Coffee break

12:30 – 13:30: The role of the postal sector as an implementation vehicle of the Arab Digital Agenda

Objective: Explore the transformative role of the postal sector in advancing the Arab Digital Agenda implementation.

Key Topics:

  • Digital public infrastructure

  • Sustainable and inclusive digital transformation

  • E-commerce development and regional integration


Speakers:

  • Mr. Walid Mathlouthi, Head of Future Networks and Spectrum Management, ITU

  • Mr. Rami Zaatari, Head of Statistics and Data Dessimenation Unit; UN-ESCWA

  • Mr. Juan Moroni, Digital Transformation Expert, UPU

  • Mr. Dame Damevski, Director, International Markets, e-Boks


Moderator:

  • Mr.Ayman El-Sherbiny, Chief of ICT Policies, Digital Cooperation and Development, UN-ESCWA 


13:30 – 14:30: UPU & ISDB & IFAAS Postal Islamic finance program: facilitating the deployment of digital financial services to enable e-commerce 

A workshop introducing the project to countries interested in joining:

Speakers:

  • Dr. Hilal Houssain, Director of the Knowledge Solutions at the Islamic Development Bank Institute (IsDBI)

  • Mr. Farrukh Raza, Founder & Group CEO, IFAAS

  • Dr. Moutaz Abojeib, Director of Operations, IFAAS Group, IFAAS

  • Mr. Almas Tyakbayev, Head of Ecosystem, Advisor to CEO, KAZPOST

Moderator:

  • Mr. Juan Moroni, Digital Transformation Expert, UPU

​14:30: Lunch - sponsored by Communications Regulatory Authority

Day 2

Data as the New Frontier: Leveraging Analytics for Performance and Customer Insights

Objective: Discuss the transformative role of data in optimizing postal operations and enhancing customer satisfaction.

Key Topics:

  • Data-driven insights for customer behavior and demand forecasting

  • Using data analytics to streamline parcel sorting and delivery

  • Building data platforms for real-time operational insights


Speakers: 

  • Mr. Louis Xu, General Manager of Logistics Technology for the Middle East and Africa, Cainiao

  • Mr. Vito Maria Maioli Castriota Scanderbech, VP Cargo Corporate Planning and BI, Qatar Airways

  • Mr. David Avsec, Account Relationships Coordinator, Postal Technology Center, UPU

  • Mr. Ahmed El Alfy, Business Development Director, GN Teq

Moderator:

  • Mr. Mutua Muthusi, Director of Development and Cooperation, UPU

10:00 – 10:20: Coffee break

10:20 – 11:20:
Leveraging AI and Advanced Technology in Postal Operations

Objective:
Explore how AI and other technologies are transforming postal operations to improve efficiency and reduce costs.

Key Topics:

  • AI for predictive analytics in demand forecasting

  • Robotic process automation for sorting and tracking

  • Machine learning applications in route optimization

Speakers:

  • Mr. Hamid Sadiq, Chief Information and Digital Officer, Qatar Post

  • Mr.Dany Wazen, Digital Transformation Specialist, Head of the Arab Regional Digital Transformation Team, UNDP

  • Mr.Christian Rasmussen, CEO, International Markets, Beyon Connect

  • Ms.Carolina Deutschbein, Senior AI Product Owner, Deutsche Post

  • Mr. Marouen Ben Slimene, President, Director General, Tunisia Post

Moderator:
  • Mr.David Avsec, Account Relationships Coordinator, Postal Technology Center, UPU
11:20 – 11:35: Presentation by Mr. Walter Trezek, CC Chairperson

11:35 – 12:35: Designing Exceptional Customer Experiences for Loyalty and Growth

Objective:
Focus on creating outstanding customer experiences to enhance brand loyalty and customer satisfaction.

Key Topics:

  • Customer journey mapping for postal services

  • Personalized delivery options and flexibility

  • Managing and exceeding customer expectations

Speakers:

  • Ms. Hanadi AL Tayyeb, Director General, Jordan Post Company

  • Ms. Radfa Al-Marri, Director of Legal Affairs & Board Secretary, Qatar Postal Services Company

  • Mr. Martin Debusmann, Big4 Consultancy

  • Ms. Lara Dewar, Chief Marketing Officer (CMO), GSMA

  • Mr.Karl Oliver, Client Director, Escher

Moderator:

  • Mr Sayyid Nasr AlBusaidi, Chief Postmaster General, Oman Post Company

12:35 – 13:00: Coffee break

13:00 – 14:00:
Winning the Race: Leadership Tactics for Success in a Competitive Parcel Market

Objective:
Discuss strategies for competitive positioning, market share growth, and overcoming industry challenges.

Key Topics:

  • Market insights for sustained growth

  • Best practices in logistics and delivery speed

  • Adapting to regional and global market shifts

Speakers:

  • Mr Sayyid Nasr AlBusaidi, Chief Postmaster General, Oman Post Company

  • Mr. Martti Kuldma, Group CEO, Omniva

  • Mr. Nabil Bensissaid, Chairperson of EMS Cooperative, UPU

  • Mr. Alkhalil Alriyami, International Network Development Manager, Qatar Postal Services Company 

Moderator:

  • Mr. Walter Trezek, CC, Chairperson

14:00 – 14:30: Closing Ceremony

14:30: Lunch