Country Case Study: E-Government

Czech - Czech POINT – Leveraging postal infrastructure to extend in-person e-government services

Egypt  - Egypt Post – Digital civil status and social services through Egypt Post 

Egypt - Egypt Post – a multi-channel one-stop shop for inclusive government and financial services 

France  - La Poste contributes to the availability of public services within 20 minutes from home: the postal network’s role in France Services 

Italy  - Poste Italiane’s Polis project - a government-mandated driver of inclusive digital transformation 

Italy - Digital passport applications made easier through Poste Italiane’s Polis project 

India - India Post’s Aadhaar updation centres – Enabling inclusive access to digital ID 

Kenya - Kenya’s Huduma centres - Leveraging postal infrastructure for inclusive service delivery 

Kenya - Expanding inclusive access to social protection through Kenya’s Huduma centres 

Uruguay - Correo Uruguayo – Centros de Cercanía (proximity centres) 

Zambia - Zampost’s digital transformation centres – Bringing digital government closer to citizens 

Zimbabwe - Zimpost – Empowering MSMEs through inclusive e-procurement