Keeping pace with a rapidly changing communications market, postal services are increasingly relying on new communication and information technologies to develop new products and services in order to meet higher customer expectations and to become more competitive.
In case of technical issues with our solutions, please connect to our support platform. If you don’t have credentials to connect to this platform, please fill in a credentials request.
Shaping tomorrow’s postal solutions: highlights from the UPU Innovation Challenge 2025
30.06.2025 — The third UPU Innovation Challenge took place from 21 to 23 May in Limassol, Cyprus, bringing together innovators, policymakers and postal experts from around the world. Held alongside the 33rd Conference on Postal and Delivery Economics, the event served as a laboratory for sharing fresh thinking on how postal services can adapt to a digital and sustainable future. Participants tackled three core themes powered by data integration and artificial intelligence: digital identity, circular economy logistics and the future of the universal service obligation (USO).
Posti and Escher Group partnership
27.06.2025 — As digitalization progresses, almost every postal operator faces a shift in demand for its services: letter volumes are declining sharply, while parcel volumes are growing given the rising popularity of e‑commerce. For postal operators, this presents the dual challenge of remaining profitable despite falling letter volumes, while handling increasing parcel traffic efficiently. To maintain reliable and efficient delivery services in the face of these challenges, Posti, the Finnish postal operator, has partnered with the Escher Group, a UPU Consultative Committee member, to enhance its use of optical character recognition (OCR) and advance its automation processes.
Special delivery: how human-centred AI can strengthen postal resilience to natural hazards
25.06.2025 — Rain or shine, national postal services continue to deliver letters and packages across regions and borders, connecting communities and supporting essential public infrastructure. But what happens when a landslide blocks the only road to a valley, volcanic ash grounds air traffic, or drought leaves waterways unnavigable?
The UPU assists its member countries, particularly developing countries, to develop their postal activities. Learn more about the UPU's capacity building initiatives.