In an effort to optimize and maximize the effectiveness of the services provided by its Postal Technology Centre (PTC), the UPU today signed an agreement with the Postal Union of the Americas, Spain and Portugal (PUASP), making the Montevideo Regional Support Centre a worldwide technical support centre.
The UPU has five Regional Support Centres (Uruguay, Puerto Rico, Tunisia, Tanzania (United Rep.) and Singapore), which are attached to the PTC in Berne.
The new worldwide technical support centre will allow the UPU to improve its service provision to operators.
In response to increased demands from member countries, the Montevideo Centre will operate round the clock, five days a week, providing first-level assistance to users of the International Postal System (IPS) and International Financial System (IFS) applications developed by the PTC and tracking data exchanged via the UPU's POST*Net network.
From its side, the PTC will focus on developing technical applications and on monitoring and coordinating activities.
In the opinion of Marcelo QUINTEROS, in charge of PTC operations, "This reallocation of responsibilities will allow the PTC, and each of the Regional Centres, to focus on clearly-defined tasks, resulting in better service provision to users."
Mr. Edouard DAYAN, Director General of the UPU International Bureau, has pointed out that this agreement represents a milestone in the global partnership between the two organizations, which have been collaborating for several years in implementing cooperation activities, first in Latin America and now in the rest of the world.