Learn how to view, manage and respond to ITMREF referrals in CDS to ensure timely customs processing and maintain EAD compliance.
This second part provides a step-by-step guide to managing ITMREF and REF Response messages in CDS, CDS.POST and CDS Cloud. It explains how to monitor referrals for both inbound and outbound mail flows and how to capture and send responses to destination designated operators.
You will learn how to search for referrals, review their details, submit appropriate responses, and monitor exchanged messages to support efficient customs operations and international mail security.
Time: 3:44 - Language: English - Subtitles: Multilingual
For inbound mail, referrals are generated automatically by CDS based on customs decisions received from the destination customs authority. This module demonstrates how to view referrals sent by your designated operator and monitor the responses received from partner operators.
For outbound mail, the video explains how to retrieve referrals received from destination designated operators, review their details, and create REF Response messages by selecting the appropriate response code, action taken and supporting information. It also demonstrates how to review previously submitted responses.
The module highlights the importance of responding promptly to outstanding referrals, as unresolved requests may lead to mail being refused, returned or delayed. In the case of a Do Not Load (DNL) referral, timely action is essential to maintain aviation security and protect the international logistics chain.
Finally, the video recommends establishing a daily operational procedure to monitor and process pending referrals, ensuring continuous compliance with customs and security requirements while supporting efficient international mail operations.