At the heart of the discussions is a bold, new proposed vision for the UPU: to empower an interconnected, inclusive, and sustainable society through a seamless and innovative postal network.

Our cover story takes readers to the centre of the Congress agenda, where decisions will be made to position the post as the delivery service provider of choice in an increasingly competitive e-commerce environment. Achieving this is not just a goal - it’s a necessity for ensuring the long-term viability of universal postal services.

This issue also covers the outcomes of the five regional Postal Leaders Forums, where postal executives discussed challenges and strategies ahead of Congress. The UPU’s Knowledge Centre shares how it’s exploring the potential of AI to address challenges and harness opportunities for the sector – from improving item tracking to security innovations that keep customers and postal staff safe.

Meanwhile, insights from the EMS Cooperative’s newly appointed Chair reveal how EMS Vision 2029 is aligning postal operations with customer-centric, tech-forward strategies to meet growing e-commerce demands.