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Postal Corporation of Kenya’s role in transforming public service delivery

Postal Corporation of Kenya’s role in transforming public service delivery

31.10.2025For the past 12 years, the Kenyan national designated postal operator, Postal Corporation of Kenya (Posta Kenya), has played a pivotal role in the government’s Huduma Kenya initiative, which has revolutionized public service delivery across the country. Now, the Post is building on this foundation by offering government services directly to consumers through its nationwide network of 600 post offices, while continuing its transformation to become a modern and digital e-commerce enabler to support Kenyan citizens. In short, the postal operator is becoming a cornerstone of the country’s digital transformation.
Reason Solutions

Reason Solutions

30.10.2025
GOLD MEMBER

Reason Solutions Private Limited is an innovative software technology company with a global reach, specializing in postal automation solutions.
WNS 2.0: A game-changing tool for the philatelic industry

WNS 2.0: A game-changing tool for the philatelic industry

29.10.2025The Universal Postal Union (UPU) is rolling out a new AI-based philatelic tool, which is set to revolutionize stamp collecting globally, while enabling postal operators to protect revenues and combat counterfeiting. The World Association for the Development of Philately Numbering System (WNS) mobile application provides stamp collectors, posts, and even customs agents with a powerful smartphone application that is transforming the way stamps are identified, catalogued, and protected.  
Closing the protection gap: How postal networks can deliver inclusive insurance to the communities that need it most

Closing the protection gap: How postal networks can deliver inclusive insurance to the communities that need it most

28.10.2025In a world where more than 4 billion people – mainly in low- and middle-income segments – still lack adequate insurance coverage, the concept of inclusive insurance has emerged as a powerful means to strengthen financial resilience and social protection. Yet many vulnerable communities continue to face barriers to access. This is where postal networks come in: trusted public service providers with deep community roots, uniquely positioned to bridge the insurance gap.
Cooperation as a path through postal regulation, competition and digital change

Cooperation as a path through postal regulation, competition and digital change

23.10.2025The volume of letters processed by La Poste Group has fallen by 70% over the past 18 years. At the same time, parcel volumes, driven in part by e-commerce, have risen sharply. These developments are not only a challenge for the French postal operator, but reflect a global trend. How can postal operators respond to these changing user behaviours while continuing to ensure seamless, cost-efficient communication between citizens? To discuss these questions and share best practices, twenty directors of African postal operators met at La Poste’s headquarters in Paris from 15 to 17 April 2025 for a triangular exchange organized by the Direction des Relations Européennes et Internationales (DREI) and the UPU.
UPU’s AI push boosts global postal collaboration and innovation

UPU’s AI push boosts global postal collaboration and innovation

21.10.2025Back in 2023, the UPU’s State of the Postal Sector Report identified artificial intelligence (AI) as a “beacon of hope” for the international postal industry. The report explored how the technology can be used for more than just automation and efficiency gains. AI presents an opportunity for hyper-collaboration between multiple ecosystemic stakeholders, ushering in a new era of sustainable postal development and helping to rectify the imbalances in both national and international postal development.