Digitalization and digital transformation of postal services has become a strategic priority as the digital economy is expanding. Postal operators worldwide are implementing new technologies to modernize, diversify and adapt services to customer demand.
According to UPU research, over 93% of Posts provide some form of digital postal services either directly or in partnership with other companies. From basic digital postal services such as online track and trace, e-post through to e-government and e-commerce services such as digital identities, national marketplaces, e-payments and e-logistics, innovation continues at pace.
UPU Innovation Challenge
In order to bring to life partnerships between postal operators, technology companies, academia and other experts to address challenges and co-create solutions through the wealth of postal data, the UPU is hosting an Innovation Challenge.
Taxonomy of digital philatelic products
Here you can find a taxonomy which reflects today’s world of digital philately to help customers understand the types of products available.
.POST
The .POST internet top-level domain, managed by the UPU, protects and promotes the postal sector in cyberspace.
Connect.Post
Connect.post is an initiative of the UPU to connect every post office to the Internet by 2030, to bring meaningful digital transformation and inclusion of businesses and citizens in the communities they serve.
Cybersecurity
The UPU has approved security policy recommendations in order reduce the incidence of domain hijacking, phishing and spoofing in the postal sector.
Research and publications
Insights into the digital transformation of postal services, from regular research to measure and monitor the latest digital developments in the sector.
eTrade for All
eTrade-for-all is a collaborative UN wide multi-stakeholder effort to scale up cooperation, transparency and aid-efficiency for inclusive e-commerce.
ICT4development and SDGs
The postal sector is a key element of the World Summit on the Information Society (WSIS) which oversees the development of the Information Society.
UPU Secure E-services Framework
The UPU has developed a range of tools and legal instruments for countries interested to link their national e-services into the international digital postal network – a single territory allowing the circulation of secure communication services around the globe.
Partnership unites posts and libraries to bridge the digital divide
05.05.2025 —
The Universal Postal Union (UPU) and the International Federation of Library Associations and Institutions (IFLA) are partnering to increase access to essential digital services and capacity building through the trusted, accessible global networks of post offices and libraries.
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Automation at the core: GN TEQ and Saudi Post enhance e-commerce efficiency in Saudi Arabia
15.04.2025 — In today’s fast-paced world of e-commerce, speed and efficiency are crucial. For Saudi Post (SPL), delivering faster and more reliable services has become a priority. However, to truly meet the demands of a growing global market, SPL recognized the need for a major digital transformation. That’s where GN TEQ stepped in, partnering with SPL to provide innovative technology solutions that are revolutionizing logistics in Saudi Arabia.
2024 State of the Postal Sector report charts roadmap for longevity
14.04.2025 — The 2024 edition of the UPU’s flagship report on the development of the postal sector provides a scrutinizing analysis of the sector’s past and present, providing an optimistic vision for its successful future.
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Ukrposhta and AfterShip: enabling Ukrainian online merchants in cross-border e-commerce
10.04.2025 — The ongoing war in Ukraine has worsened the challenges faced by Ukrainian online merchants and logistics providers, making an already difficult shipping environment even more complex. With disrupted supply chains, damaged infrastructure, and ongoing security risks, Ukrposhta, Ukraine’s national postal service, has struggled to maintain reliable shipping operations. This has created significant hurdles for both Ukrposhta and merchants who depend on consistent, trackable shipping to fulfill international orders.
Berne’s Museum of Communication and the UPU meet history: exploring their shared heritage and the evolution of communication
08.04.2025 — In the heart of Berne, the Museum of Communication stands as a testament to the evolution of rapid communication and human connectivity. It houses one of the world's largest stamp collections, thanks to its close ties with the Universal Postal Union nested also in Berne.
New Correos de México CEO targets postal modernization
02.04.2025 —
The Mexican Postal Service has a new leader. Violeta Abreu was appointed General Director of Correos de México by the first woman to serve as president of Mexico, Claudia Sheinbaum, who took office on 1 October. Abreu, herself one of only a few women leading posts, discussed with the UPU her vision for continuing the transformational work of her predecessor, Rocío Bárcena, to modernize the post and to diversify its offerings so that the Mexican Postal Service may become a leader in logistics and e-commerce for the nation and beyond.
Posts and fintechs unite for women’s digital financial inclusion
01.04.2025 — On 12 March 2025, shortly after International Women’s Day, the UPU hosted a dynamic webinar exploring how partnerships between postal operators and fintechs can drive digital financial inclusion for women and girls worldwide. The event also marked the launch of the UPU study on Post–fintech partnerships to overcome gender inequality through access to postal digital financial services. More than 240 participants joined the online event, representing diverse regions and numerous countries.
UPU conference emphasizes need for global cooperation in postal data utilization and protection
15.11.2024 — The UPU’s Conference on Postal Regulation, held amidst the Council of Administration sessions on 6 November, focused on the theme “Data Utilization in the Postal Sector – Opportunities and Challenges”.
UPU Innovation Forum spotlights AI’s potential for improved postal services
01.11.2024 — The 2024 Postal Innovation Forum, held during the UPU’s fall Postal Operations Council session, explored how AI can shape customer experiences and futureproof postal services, focusing on balancing technology with the human touch.
2024 TradePost Awards: Recognizing Postal Services as Drivers of Trade Inclusion
23.09.2024 — The Universal Postal Union, in partnership with the Global Alliance for Trade Facilitation (the Alliance) and the International Trade Centre (ITC), honoured five organizations at the 2024 TradePost Awards in Geneva, Switzerland on Friday, 13 September. Pos Indonesia, MyDutyCollect, Turkish Post, Saudi Post, and Cambodia Post each demonstrated commitment to trade inclusion and support for growing micro, small and medium enterprises (MSMEs).